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Export Portal
EXPORT PORTAL

The №1 Export & Import Source

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faq
  • ¿Por qué usar Export Portal?

    - Al escoger Export Portal, Usted abre vuestro negocio a ilimitadas oportunidades de crecimiento y expansión. Cuando Usted se convierte en un usuario registrado en nuestro sitio web, Usted puede interactuar con otros negocios alrededor del mundo.

    - Como vendedor, vuestros productos serán desplegados en la sala de exposición virtual donde se encuentran compradores potenciales buscando nueva mercanci’a para adquirir.

    - Como comprador, millones de productos disponibles para su compra al alcance de sus dedos. Todos los vendedores son verificados y sus negocios registrados.

    - Como expedidor/transportador, los clientes compran productos internacionalmente a través de Export Portal diariamente. Los Vendedores necesitan expedidores/transportadores internacionales profesionales para entregar los productos vendidos a sus respectivos compradores. De una base de datos llena de órdenes, Usted puede enviar cotizaciones a los vendedores por los artículos que desee transporter. Los Compradores decidirán cuál cotización utilizar. Hemos diseñado este proceso para que vuestro negocio pueda crecer y triunfar.

    - Para asegurar que los compradores estén protegidos y que el tránsito internacional sea más fácil, Export Portal ofrece a sus usuarios ayuda complete, durante la transacción.

  • ¿Cómo asegura Export Portal la seguridad de las Transacciones de Comercio Internacional?

    Se han hecho esfuerzos para asegurar que las transacciones sean lo más justas posible, cosa que incluye guarantías para las partes envueltas. Al requerir que los compradores paguen un adelanto y al verificar el envío del Vendedor, aseguramos que todas las partes sean protegidas de igual manera. Si aparecen complicaciones en cualquier frente, trabajaremos con ambas partes para encontrar una solución conveniente y conforme.

  • ¿Qué es un Vendedor Certificado?

    Un Vendedor Certificado es un estatus ascendido para los Vendedores. Para lograr ésto, un Vendedor Registrado necesita lograr las siguientes condiciones:

    1. Tener una Licencia de Negocios

    2. Tener una base de clientes activa

    3. Proveer una declaración financiera

    4. Proveer el número total de sus empleados

    5. Proveer una prueba real de su capacidad de producción

     

    Al convertirse en un Vendedor Certificado, Usted obtiene más Vompradores, vende más productos, obtiene mayor exposición y además recibe membresía gratuita a EXIMA. Usted puede también compartir todos vuestros productos entre todos los sitios web socios de Export Portal alrededor del mundo.

  • ¿Export Portal transporta productos internacionalmente?

    Trabajamos con negocios de primera categoría en lo que se refiere a tránsito internacional. Los transportadores y expedidores registrados están listos para ofrecer los precios más bajos para transportar mercancía, para que Usted se cerciore de obtener el mejor servicio al precio más bajo.

  • ¿Cómo asegura Export Portal que los vendedores sean pagados y que los compradores reciban el producto?

    Luego que el comprador complete la transacción y pague el total de la facture, el pago será retenido por Export Portal en una cuenta de Fideicomiso. El vendedor recibirá confirmacio’n de dicho pago y el producto será inspeccionado y enviado. El comprador recibirá un número de rastreo y la documentación por parte de el expedidor/transportador una vez que el producto haya sido enviado. Cuando el comprador reciba el producto, el vendedor recibirá el pago.

  • ¿Es Export Portal capaz de manejar las órdenes grandes e industriales tales como materiales y maquinaria pesada?

    Sí. Todos nuestros transportadores y expedidores de carga registrados deben llenar un formulario donde deben establecer la capacidad máxima de sus contenedores. Por ello, expertos en envíos y transporte serán quienes se encargarán de transporter los productos que Usted vende.

  • Soy nuevo en el negocio de la exportación e importación. ¿Cómo puede Export Portal ayudarme a comprender esta industria de mejor manera?

    Por favor visite nuestras páginas de seguridad, acerca de nosotros y la página bibliotecaria. Dichas páginas contendrán toda la información que Usted necesite para iniciarse en la industria de la exportación e importación. De la misma manera, Usted puede contactarnos directamente ya sea vía telefónica o por correo electrónico. Estaremos gustosos de contestar cualquier pregunta adicional que Usted tenga.

    Usted puede igualmente, visitar el sitio-web de nuestro socio de negocios: www.Exima.com. Allí Usted encontrará información incluyendo: Leyes acerca de negocios internacionales, información financiera sobre distintos países, y materiales educacionales para ayudarle a tener una mejor comprensión de la industria de la exportación e importación.

  • ¿Quién se encarga de la documentación de cada transacción de comercio internacional?

    El comprador y el vendedor tendrán que completar toda la documentación necesaria ellos mismos. Sin embargo, Export Portal proveerá ayuda al cliente al 100% y de la misma manera proveerá toda la información relevante en lo que se refiera a las aduanas. Para mayor información, Usted puede investigar nuestros servicios legales y la biblioteca informativa.

  • ¿Tiene Export Portal ayuda legal?

    Trabajamos junto a una red de profesionales en el campo legal, en múltiples países, para asegurar que cada transacción esté en total conformidad con las regulaciones de aduana y de negocios de cada país.

  • ¿Cómo se mantiene Export Portal en conformidad legal con todos los cambios de leyes?

    Nuestra red the profesionales legales monitorea constantemente los cambios en ley internacional. Una vez dicha ley haya sido finalizada y esté en efecto, nuestros profesionales legales actualizarán nuestras pólizas junto a nuestros términos y acuerdos legales.

  • ¿Cómo puedo reportar un problema con un vendedor o un comprador?

    Compradores y Vendedores pueden comunicarse de manera segura entre ellos, a través de Export Portal. Durante el proceso, ambas partes pueden hacerse preguntas, resolver disputas y mantener comunicación. Si persisten ciertas disputas luego de las negociaciones iniciales entre comprador y vendedor, Export Portal mediará y encontrará un punto común en el cual ambas partes envueltas puedan quedar satisfechas.

  • ¿Cómo puede Export Portal garantizar que los productos vendidos en su sitio web tengan un estándar de control de calidad?

    Los usuarios de Export Portal pueden requerir su propio reporte de inspección de producto. Estos reportes serán hechos por una agencia de inspección verificada por la Federación Internacional de Agencias de Inspección. Dichos reportes serán entregados al usuario antes de que se realice transacción alguna. Las Agencias de Inspección pueden ser buscadas en el sitio web de Export Portal ya sea por el país de procedencia, por los servicios ofrecidos y/o por sus precios.

  • ¿Cuáles son las cuotas de venta a pagar en Export Portal?

    El conocer todos vuestros gastos y contar vuestras ganancias es un punto importante al manejar un negocio exitoso.

    He aquí las cuotas de venta para los terceros para Vendedores y Manufacturadores en Export Portal:
    https://www.exportportal.com/page/sellerfees 

    He aquí las cuotas para los Expedidores/Transportadores en Export Portal:
    https://www.exportportal.com/page/shipperfees 

  • What is Export Portal's mission?

    Export Portal’s mission is to simplify business anywhere in the world. By being the hub of global business, we provide sellers the necessary space for their products to reach a wider audience. This helps buyers find products faster and more efficiently.

  • When was Export Portal founded?

    Export Portal was launched in 2011, though our team of founders spent five years developing the website from a simple idea. Learn more about our platform’s history here: https://www.exportportal.com/about/our_story

  • Why is the company called "Export Portal"?

    As part of our mission to simplify international trade, we felt it fitting that our portal centered around exports have a name that is both descriptive and easy to remember.

  • Where is Export Portal headquartered?

    Export Portal is headquartered in beautiful Glendale, California.

  • Where are Export Portal’s offices located?

    Export Portal’s office is located in beautiful Glendale, California, though our goal is to open offices in major port cities around the world.

  • How do I learn about job openings at Export Portal?

    For a list of job openings at Export Portal, please refer to the vacancies section on our Executive Team page: https://www.exportportal.com/about/team

  • How does the Brand Ambassador program work?

    Our Brand Ambassador program recruits individuals with connections to agencies and government officials in their countries. These individuals use their connections to represent Export Portal and open more markets for our platform, bringing in small and medium enterprises from around the world who will then utilize the resources we offer to expand their businesses. In turn, our Brand Ambassadors are compensated in a well-structured revenue-share model that allows candidates to showcase their ambition and desire to integrate a segment or an entire economy into the global marketplace.

  • How may I apply to be your ambassador in my country?

    To apply as a brand ambassador for your country, please follow the steps and fill out the necessary fields on our application smart sheet

  • What is Export Portal doing to help the community?

    In addition to offering an archive of blogs highlighting ecommerce solutions and developing trends, we also provide a wealth of beneficial services for members. Learn more about the features we offer here

  • What is Export Portal’s core business?

    Our core business is the facilitation of international trade between buyers, sellers, shippers, and manufacturers. You can learn how we accomplish this by viewing our comprehensive framework

  • Who are Export Portal's customers?

    Our customers, much like our partners, are small and medium businesses from around the world. Seeking to expand their businesses, and drawn by the transparency our proprietary blockchain technology enables for all transactions, many enterprises utilize our platform to connect with sellers and shipper they otherwise wouldn’t have been able to work with on their own. Out network prides itself on facilitating B2B partnerships between international companies.

     

  • What do you mean when you refer to the "Export Portal Ecosystem"?

    The “Export Portal Ecosystem” is the goal of our platform, a space where global businesses are free to transact amongst each other while ensuring that distance, differences in time and laws, and principles and concepts are managed digitally in the shortest time possible.

  • How does Export Portal grow its business?

    In addition to attracting investors interested in taking part in the fourth industrial revolution to support our platform, Export Portal representatives also attend trade events held in countries around the world. Our staff works with local and developing businesses in these countries to spread awareness and build partnerships, while our brand ambassadors work with agencies and government officials to further open markets and keep us abreast of changing politics and regulations. It is this focus on cooperation and mutual benefit that helps our platform and its members share in growth and success.

  • What is Export Portal’s long-term strategic goal?

    Export Portal’s long term strategic goal is to establish a platform for the advancement of small and medium sized enterprises (SME) involved in international trade. SMEs account for nine tenths of all businesses in the world, they provide two thirds of all jobs, and produce half of global GDP. Yet despite contributing so much as a whole, individually they are often too small and ill-equipped to achieve their full business potential. It is with these details in mind that Export Portal set out to create a safe global marketplace where buyers, sellers, shippers, and manufacturers can access the resources to conduct business with full confidence. By bringing together international professionals on the same network, backed by innovative blockchain technology, we can pioneer ecommerce solutions and overcome the issues of counterfeit traders and unsecure data that plagues this industry. Quite simply, Export Portal’s goal is to give small businesses a place where they can work together to grow together.

  • How do I contact your customer service team?

    If you experience any issues, you can easily call or email our Customer Service team to assist you here

  • How do I register?

    Register your business on Export Portal here: https://www.exportportal.com/register

     

    Registration is quick and easy, here is a helpful tutorial on the process: https://www.youtube.com/watch?v=Pw4fDrpiVW0

  • How long after accreditation is approved can I expect to receive an activation link?

    An activation link will be emailed to you within 2 to 3 business days.

  • How long will it be before I receive an activation link for my buyer account?

    An activation link will be emailed to you within 2 to 3 business days.

  • Can I export/import with no license?

    No, only business licensed professionals are allowed to join or transact on our platform.

  • I am not able to login to my account

    If you experience this issue, please call or email our support team to assist you here: https://www.exportportal.com/contact

  • When is my account going to be usable?

    Your account will be usable once it the verification process has been completed.

  • How do I get approved?

    Once all documentation has been verified by our review team, you will receive an email informing you that your account is now active.

  • What are the next steps when you are verified?

    Once an account is verified, the next priority would be to finalize the profile. Your Export Portal profile is like an international business passport, it will act as the face of your company on our platform. As such, it is best to make it as professional as possible. Add your company’s logo and banner image, description, location, contact information, and other such details in the provided fields. Once this is complete, buyers may begin browsing the available items and making purchases, sellers can begin uploading high quality images of their products with descriptions, and shippers can connect with transacting parties in need of their services. Visit our User Guide for more tips on how to set up your profile: https://www.exportportal.com/user_guide

  • What if I forget my password?

    If you experience this issue, please call or email our support team to assist you here: https://www.exportportal.com/contact

  • What is Export Portal’s Blockchain?

    Blockchain itself is a sort of decentralized ledger technology, allowing connected parties to distribute data without risk of it being corrupted or hacked.

     

    International trade involves so many parties sending so many documents between one another, most of it crossing multiple borders and time zones, that even small errors can cause massive confusion for everyone involved, leading to costly slowdowns while attempts are made to correct the issues. Of course, this is when procedures are being run legitimately, as illegal operations take full advantage of cumbersome supply chains and paper trails in order to mask their fraudulent actions.

     

    As such, blockchain technology is the most efficient solution to innovating the international trade industry. Export Portal is developing our own proprietary blockchain network so that buyers, sellers, shippers, and manufacturers on our platform can easily and efficiently track and manage their transactions. Not only will we be able to avoid miscommunications, but we will also preserve accurate data for our experts to review, thereby identifying key problems and developing solutions in a more timely manner.

     

    Increasing transparency and accountability between our registered members is just one of the many ways Export Portal is achieving our goal of improving the import export industry.

  • How is Export Portal different from other trade hubs?

    What sets Export Portal apart is that our platform is designed specifically around the education and expansion of Small and Medium Enterprises (SME).

     

    While other Trade Hubs may offer a platform for international traders, they often charge substantial fees while providing little in the way of legal assistance or member protection. However, Export Portal seeks to connect SMEs from around the world with each other and with the resources they need to expand their businesses.

     

    Not only do we charge lower fees, but we are also developing blockchain technology to provide our members with the latest innovative tools to perform their operations at peak efficiency. Our B2B Partnership Matchmaking algorithms will also create solutions to common networking issues and provide greater opportunities for all our registered members across the international trade industry. However, Export Portal’s services go beyond simply streamlining the supply chain. Our platform has systems in place to directly assist our members in every step of a transaction from beginning to end, so that even inexperienced entrepreneurs can navigate their way to building a better business. In addition to maintaining easily accessible data between all parties in one place for ease of business, our team of experts also assist in the creation of marketing strategies for our members’ products to help them capitalize on select demographics and maximize profits on niche merchandise.

     

    On top pf all that, our partner association Exima (add hyperlink https://exima.com/en#about ) offers access to legal experts and trade specialists, so developing companies can keep up to date and stay protected in an ever-changing industry like trade.

     

    Through the combination of all these services, resources, information, and expertise, Export Portal is able to not only stand above other trade hubs, but to give SMEs the platform they require to stand out in the import export industry.

  • What sort of security does Export Portal offer?

    Export Portal offers a variety of security services and procedures in order to protect our members. First and foremost, by uniting all parties and their information on one platform, we limit outside interference and therefore cut down on the majority of potential errors that threaten more complicated deals. Through the use of our proprietary blockchain technology, we are capable of preventing illegally distributed data, falsified information, fraudulent practices or accounts, as well as general loss and theft that other global trade hubs cannot correct. In addition to offering increased accountability and transparency, our partnerships with accreditation institutions across the globe ensures that only verified professionals gain access to our protected ecosystem, and that all payments and transfers are protected for your peace of mind. Learn more about the protections we have in place here: https://www.exportportal.com/security

     

  • How does Export Portal support Small and Medium Enterprises (SME)?

    Export Portal offers a wide variety of useful resources to help SMEs expand their businesses, as providing solutions to common problems they face is what our business is based around. Although SMEs contribute so much to the global economy as a whole and their local economies in particular, on their own they so often lack the resources and funding needed to perform as efficiently as they could. The tools and services our global trade hub provides its members helps them to avoid fraudulent companies while navigating the complex procedures involved in working with legitimate businesses.

     

    End to end transactions are typically costly endeavors, but Export Portal members avoid overpaying third parties when conducting international transactions on our platform, as our ecosystem offers hand holding support throughout the entire transactions process. We do more than simply give them a platform to stand on, we reinforce them with expert advice on a variety of subjects in our blogs, offer access to legal specialists when requiring their services, provide a B2B Matchmaking Algorithm to assist in connecting with the most lucrative partners, help members save on marketing through our own promotions programs, and all immediately available after completing a simple and smooth onboarding process.

     

    By enabling SMEs to seize opportunities they couldn’t take advantage of on their own, their success goes on to influence their local economies, such as hiring more staff and thereby improving the employment rate in their region. It is through assisting on small scales that Export Portal and SMEs can play their role in improving the world.

  • How does Export Portal support Niche Markets?

    Export Portal’s extensive search categories and country-targeted classifications ensures even the most specific products can be located by those who seek them, assisting entrepreneurs to capitalize on niche markets.

     

  • What partnerships does Export Portal have with accreditation institutions?

    Export Portal has partnered with accreditation institutions in multiple countries. By plugging agencies with expertise on both local laws and local businesses into our network, we ensure that verifications, certifications, and collaborations of our members will be performed as efficiently as possible, all the while continuing our mission of advancing small and medium enterprises.

     

    View the complete list of accreditation institutes and select the best one for your country here: https://www.exportportal.com/library_accreditation_body/all

     

    Contact us to partner your agency with Export Portal: Partner@exportportal.com

  • What partnerships does Export Portal have with financial Institutions

    Export Portal is continuously building connections with international financial institutions to assist in our 100% Escrow Payment Guarantee (1EPG) program, which safeguards the payments involved in transactions on our platform. In addition, we are always seeking venture capitalists to invest both in our platform and the members who utilize it. Small and Medium Enterprises (SME) face a 56% trade finance rejection rate, meaning many are unable to secure the necessary funding to hire more staff or purchase more resources when approached with large orders they cannot complete at their current size.

     

    By bringing third party financial institutions into our network, we can connect eager banks, financial institutions, or loan processors with the parties in need of their capital, thereby increasing operations and portfolios for all involved. What’s more, our blockchain ecosystem will ensure all documents and payments are trackable and accounted for, preventing fraud while also securing all data for analysis afterwards.

  • What do freight forwarders gain from joining Export Portal?

    Export Portal provides a wealth of B2B opportunities and digital resources to freight forwarders. Our proprietary blockchain technology offers total transparency on the legitimacy of merchandise being moved, as well as shipping and custom clearance procedures, with all necessary documentation available in one easily accessed digital ledger to prevent missing or forgotten forms.

     

    Our network also offers a guaranteed supply of orders to bid on, with buyers and sellers eager for shippers to move the products from the many transactions they make on our platform. Register your freight forwarder business with Export Portal here: https://www.exportportal.com/register/shipper

  • Why do I need to submit documents, how does Export Portal ensure the documents are secure?

    With so many technical documents required in the registration and verification process, Export Portal understands your apprehension. However, we need to be thorough in order to ensure that only legitimate professionals join our network and receive its benefits. Our legal team takes utmost care when handling these sensitive documents, checking them through the relevant government databases of the country in which the business claims to be based.

  • What are the guidelines for product images and descriptions?

    Product images must be clear, preferably high resolution, photos of the products you are listing for sale. Likewise, descriptions must be accurate and informative accounts of the product. Export Portal forbids the inclusion of links or contact information within the images or descriptions. Review more user guidelines on our Terms and Conditions page: https://www.exportportal.com/terms_and_conditions/tc_terms_of_use

  • What is the difference between being Verified and being Certified?

    Verified sellers and manufacturers have had their submitted credentials authenticated by our team and are granted access to transact with other buyers, sellers, and shippers on our platform. In order to maintain a high level of professionalism on our global trade hub, all members must be verified before they can conduct any business.

     

    Certified accounts pay a fee and submit additional documentation which, once authenticated, enables them access to a greater amount of services and benefits. These benefits include featuring their products on the Export Portal main page and social media accounts, as well as advanced portfolio options like itemized production capacity and company development/expansion planning, and Priority Pass, a feature which grants their orders and support requests higher precedent in the Export Portal pipeline.

     

    Additionally, certified accounts receive an exclusive Export Portal asset package containing logos and badges to place on their account pages as well as their personal websites and social media. The badges will have a custom number unique to the certified account, allowing customers who see that number outside export portal to enter that number on our site and quickly locate the certified account it corresponds to.

     

    Features like these increase browsers’ trust in certified accounts, attracting both wider customer bases as well as broader B2B partnership opportunities, which is perhaps the most important benefit of certification. Don’t let your business get left behind, apply for certification today!

     

    For a comparison of documentation required for Verification and Certification, click here: https://www.exportportal.com/about/seller_verification

     

    For a comparison of benefits offered for Verification and Certification, click here: https://www.exportportal.com/about/certification_and_upgrade_benefits

Do you have a specific question? Contact us.

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Nuestros contactos

1945 Gardena Avenue, Glendale, California 91204-2910, USA
International call:
+1 (818) 691-0079
Free call:
+1 (800) 289-0015
Fax:
+1 (818) 691-0079
+1 (818) 213-6181
Translated
Chatee con el Equipo de Apoyo