Terms and Conditions
The following terminology applies to this Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “You” and “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
In using this website You are deemed to have read and agreed to the following Terms and Conditions, which may be updated or changed from time to time by the Company without notice to You. If You do not agree with any of these Terms and Conditions, do not use this website, mobile app (if any), or our services. Because our services are evolving over time, We may change or discontinue all or any part of our services, at any time and without notice, at our sole discretion. Your continued use of this website following the posting of any changes to this Terms and Conditions constitutes acceptance of those changes.
1. Customer Requirements
The Company’s services are available only to, and may only be used by, individuals who are eighteen (18) years and older who can form legally binding contracts under applicable law. You represent and warrant that You are at least eighteen (18) years old and that all registration information You submit is accurate and truthful. If You are using the services on behalf of any entity, You represent and warrant that You are authorized to accept these terms and conditions on such entity’s behalf and that such entity agrees to be responsible to Us if You or such entity violates these terms and conditions.
2. Registration Information
You are responsible for maintaining Your registration information confidential and secure and for any and all activities that occur under or in connection with Your registration information. You should use a strong password, verify any emails before responding to them with confidential information, and use anti-virus software. You agree to notify the Company of any known or suspected unauthorized use(s) of Your registration information. The Company will not be liable for any injury, loss or damage of any kind arising from or relating to Your failure to safeguard Your registration information.
3. Account Deactivation
The Company facilitates sale transactions between sellers, buyers and shippers by providing a transaction hub via this e-commerce website (the “Website”). As used in these Terms and Conditions, the term “Seller” indicates a user who is registered and authorized to list goods for sale on the Website, “Buyer” is a user who is registered and authorized to purchase goods for sale on the Website, and “Shipper” is a user who is contracted by Seller to transport goods purchased via the Website to the Buyer.
You understand and acknowledge that the information provided on this Website related to any listed products, including, without limitation, descriptions, photographs, and images, are for informational purposes only, and are not meant as complete or accurate representations of such products. If You have any questions as to the nature, ingredients, or substance of any particular product, please contact the Seller for clarification. We reserve the right to change or update product descriptions and depictions at any time without giving You notice, including to correct any errors, inaccuracies, or omissions, or due to changes in availability for sale. You understand and acknowledge that You have complete oversight over which products You offer to sell or elect to purchase, the pricing and other terms to which the sale of a product are subject, and the amount of investigation, inquiry and study You devote to evaluating your buying or selling decisions in connection with the Website. You release Us from all liability related to the above activities and those that are wholly under Your control.
The Company does not represent either the Seller or the Buyer in specific transactions. We do not supervise, oversee, inspect or control, and we are not liable to or responsible for, the quality, safety, lawfulness or availability of the products or services offered for sale on this Website or the ability of any party to complete a purchase or sale. The Company uses good faith efforts to verify the identities of users of this Website,
The Website further provides information regarding the import/export process, including but not limited to trade materials and contact information for various trade-related entities throughout the world, such as importer/exporters, accreditation bodies, lawyers, etc. You understand and acknowledge that such material and information is provided merely for Your convenience and not for You to rely upon, is subject to change at any time and that the Company cannot and does not verify the accuracy of such information. You acknowledge that you are solely responsible for all aspects of the import/export process in relation to any products you sell, purchase or ship via the Website, and release Us from all liability in connection with the same.
Only legally registered businesses can sell products on the Website. All Sellers are required to submit a government-issued copy of their business license. Each Seller must have been in business for a minimum of 2 years prior to registration on the Website. Sellers seeking to become Certified Sellers are subject to additional requirements which verify the solvency, integrity and scale of their business operations, including proof of production capacity and financial status. You, as Sellers, warrant that all information submitted to the Company, Buyers and Shippers is accurate.
Sellers are responsible for the information related to their products listed on the Website. You, as Sellers, warrant that all information You provide regarding Your products is accurate and updated, including the quantity available.
After the Seller receives a payment confirmation from Us confirming that a Buyer has bought and paid for Seller’s product, the Seller will inspect and ship the product to Buyer, using the shipping procedures contained herein. Upon shipping, the Seller shall provide Buyer with tracking information/number and related shipping documents not otherwise provided by the Shipper. To protect the Buyer, the Seller will not receive payment until the Company confirms receipt of the shipment by the Buyer.
Any person or business entity can register as a Buyer on the Website. You, as Buyers, warrant that all information they submit to the Company, Sellers or Shippers is accurate.
The Buyer may request that the Company verify the shipment prior to Buyer’s receipt of the purchased product. Buyer can additionally arrange, via the Company, to have Shippers perform any desired inspections prior to completing the shipping process.
After Buyer completes the transaction and pays to the Company the total amount invoiced for any purchased products and related shipping, the Company will send Seller a payment confirmation, upon which the Seller will inspect and ship the purchased product(s). The Seller will provide the Buyer with tracking number and shipping documents as specified in these Terms and Conditions and as requested by the Company. The Company will only pay the Seller, less transaction fees and fees owed the Company for its Services, after confirming that the Buyer has received the proper shipment.
Buyers are responsible for inspecting products before purchasing. Buyers can request their own product inspection report via an inspection agency verified by the International Federation of Inspection Agencies; information relating to such inspection agencies may be provided by the Company upon request or listed on the Website. In the event a Buyer engages an inspection agency, the purchase transaction will be placed on hold until the inspection has been completed and a report has been delivered to the Buyer. Buyer understands and acknowledges that the Company is not responsible for ensuring the quality or suitability for Buyer’s purposes of any product offered on the Website or the quality or suitability of any inspection agency.
Registered Shippers offering shipping services in the territories of a sale transaction (both origins and destinations) may send shipping quotes to Sellers for products that are listed as requiring shipping. Registered Shippers and freight forwarders must indicate their maximum container capacities in their profiles. The Buyers will determine which Shipper to use based upon the shipping quotes listed with the information for the product being purchased. Shippers shall communicate and work directly with Shippers and Buyers via the Website to provide and complete any shipping, customs and other forms or documents required to complete the shipment. You, as Shippers, warrant that all information submitted to the Company, Sellers and Buyers is accurate.
8. International Sales
Sellers, Buyers and Shippers are responsible for complying with all laws and regulations applicable to the international sale of the products that are listed on this Website. While We make a good faith effort to ensure that products listed on this Website comply with United Nations Protocols and the regulations and guidelines set forth by the International Labour Organization, including, without limitation, those related to supply chain integrity, slave labor, bonded labor, indentured servitude, human trafficking, child labor, money laundering, and standards and fundamental principles and rights at work, We cannot and do not ensure, warrant or guarantee that all products listed on this Website are in compliance with such laws, regulations and guidelines. Each Seller, Buyer, and Shipper is responsible for its own compliance with such laws, regulations and guidelines and for the investigation, to its satisfaction, of the compliance of other Sellers, Buyers, and Shippers with such laws, regulations and guidelines.
9. Paperwork/No Legal Advice
Although the Company may provide support and important information related to customs requirements, You must complete all relevant paperwork Yourself. While the Company does look to ensure compliance with countries’ business and customs regulations and attempts to provide resources regarding the laws of various countries, the Company does not purport to be licensed to practice law or to provide legal advice in any such area. You are ultimately responsible for ensuring the legal compliance of any transaction using the Website.
You are responsible for obtaining any necessary or desired insurance, including shipping insurance, regarding a transaction. Although the Company may assist You in providing information related to insurance options, You are ultimately responsible for such decision and bear the risk of the selection and coverage limitations of such insurance.
11. Resolving Party Disputes
Buyers, Sellers, and Shippers may securely communicate with each other via the Website. During the process, parties can ask each other important questions, settle disputes, and other communication functions. If a dispute persists, the Company will follow the complaint procedures set forth below in these Terms and Conditions, but may also attempt to mediate the parties. The Company cannot and does not guarantee or make any claims with regard to its ability to resolve any disputes between parties or the ultimate enforcement of any resolution agreed upon by the parties .
12. Registration Fee
Registering as a Seller or Buyer is free, however, a monthly membership fee shall be required to become a Certified Seller and to register as a Shipper. A schedule of the current membership and Shipper registration fees, subject to change at any time, may be found here: ________________________.
13. Fees Payable to the Company
The Company shall charge Sellers transaction fees in accordance with the schedule as set forth on the following page, which schedule is subject to change at any time: https://www.exportportal.com/page/sellerfees.
The Company shall charge Buyers shipping fees in accordance with the schedule as set forth on the following page, which schedule is subject to change at any time: https://www.exportportal.com/page/shipperfees.
All such transaction and shipping fees shall be deducted by the Company at the time of processing the associated purchase/sale transaction between the Buyer and the Seller.
When You register for the Services, You will be asked to supply additional information, including payment information such as Your credit card number, the expiration date for Your credit card, Your billing address, or other relevant or necessary information to either verify Your identity or process Your payment. You represent and warrant that You have the legal right to use such payment methods which You provide Us. In order to complete a purchase/sale order, You authorize Us to share Your Payment Information to necessary third parties to process the transaction.
15. Refund Policy
The Company does not offer refunds for any transaction once payment has been received unless We have cancelled Your transaction for any reason, upon which we shall refund any payment already received.
16. Image Release
In the event that photographs of products have been listed on the Website or shared with other public channels, the Company reserves the right to use such photographs in its promotional materials.
17. Code of Conduct
By registering as a Seller, Buyer, or Shipper, You agree that You will conduct Yourself in an appropriate manner throughout the course of Your use of the Website or Our Services. You agree that You will not engage in activity or behavior that:
1. (a) is untrue, inaccurate, defamatory, abusive, harassing, threatening, or an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; or (d) otherwise harms or can reasonably be expected to harm any person or entity;
2. Is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them, including drug-related activity, harassment, theft, or conspiracy to commit any criminal activity;
3. Solicits others (including solicitations for contributions or donations) to use the services of other sellers, buyers, or shippers on other platforms providing services similar to those provided via the Website;
4. Uses the Website or mobile app (if any) in any manner that could damage, disable, overburden or impair any Company server or connected network(s) or interfere with any other party’s use and enjoyment of the Website or mobile app.
We cannot and do not assure that other users of the Website are or will be complying with the foregoing Code of Conduct or any other provisions of these Terms and Conditions, and, as between You and Us, You hereby assume all risk of harm or injury resulting from any such lack of compliance. In the event You violate any aspect of this Code of Conduct, in addition to other remedies which We feel are appropriate and reasonable given the circumstances, We reserve the right to suspend or deactivate your account and/or remove any offensive materials You have posted or otherwise made available.
18. Assumption of Risk
During the course of your use of the Website, or the purchase, sale or shipment of a product via the Website, You may face certain risks and hazards, both foreseeable and unforeseeable. These risks and hazards include, but are not limited to, the following: the manufacture, importation, export, distribution, offer, display, purchase, sale and/or use of services and or goods that violate Your rights or the rights of another; physical harm or death, or loss of property due to the use of or exposure to products purchased or sold via the Website; travel and navigation in difficult terrain and inclement weather; accidents or collisions involving planes, trains, automobiles, or other modes of conveyance; acts of terrorism, vandalism or war; storms, earthquakes or other natural disasters; government restriction or regulation; theft or other criminal acts; and accident or illness without access to medical facilities. These risks and hazards may result in serious physical injury, sickness or death, and damage to, or loss or destruction of property, and no guarantee can be made that the Company or others can provide assistance if any of the forgoing result. You hereby acknowledge that your use of the Website and of any product purchased or sold via the Website involves inherent risks of physical injury, illness, death and/or damage to or loss of property, that your use is entirely voluntary and that you elect to assume all such risk and are using the Website with full knowledge of the inherent risks.
You agree, whether you are a Seller, Buyer or Shipper, to be responsible for your own obligations in all purchase transactions as such are further identified on this Website and these Terms and Conditions. You agree to indemnify, defend and hold the Company, its subsidiaries, affiliates, officers, agents, employees and partners harmless from any liability, claim, demand, administrative action, cause of action, suit, damage, loss, cost or expense, including reasonable attorneys' fees, made by any third party due to or arising out of any content or information You submit, post, transmit, modify or otherwise make available on this Website or to third parties with whom You are in contact via this Website, including but not limited to any confidential information, Your violation of this Terms and Conditions, Your violation of any rights of another, the products that are purchased, sold and shipped via this Website, or the acts or omissions of any Seller, Buyer or Shipper or other third party You come into contact with via this Website.
Your sole remedy for a breach of this agreement is an action at law for damages. You waive any right of rescission or to injunctive or other equitable relief.
21. Limitation of Liability
THE INFORMATION ON THIS WEBSITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS, THE COMPANY DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTY AND, IN PARTICULAR, DOES NOT MAKE ANY IMPLIED WARRANTY OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE. NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF THE INFORMATION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE FOR ANY PARTICULAR PURPOSE. FURTHER, THE COMPANY MAKES NO WARRANTY THAT YOU OR YOUR PROPERTY WILL NOT BE DAMAGED OR HARMED IN THE USE OF THE WEBSITE OR THE COMPANY’S SERVICES, OR AS TO THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, CURRENCY, OR RELIABILITY OF ANY SERVICES OR CONTENT LISTED ON THE WEBSITE. YOU ACKNOWLEDGE THAT SUCH INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY SUCH INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW.
Your use of any information or materials on this Website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this Website meet your specific requirements.
IN NO EVENT WILL THE COMPANY, OR ITS AFFILIATES, BE LIABLE WITH RESPECT TO ANY SUBJECT MATTER OF THIS TERMS AND CONDITIONS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY FOR: (I) ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES; (II) THE COST OF PROCUREMENT FOR SUBSTITUTE PRODUCTS OR SERVICES; OR (III) FOR ANY AMOUNTS THAT EXCEED THE FEES PAID BY YOU TO THE COMPANY UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTH PERIOD PRIOR TO THE CAUSE OF ACTION. THE COMPANY SHALL HAVE NO LIABILITY FOR ANY FAILURE OR DELAY DUE TO MATTERS BEYOND THEIR REASONABLE CONTROL. THE FOREGOING SHALL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW. THE LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN YOU AND US.
You agree not to in any way, directly or indirectly, solicit, by-pass, compete, avoid, circumvent, or attempt to circumvent the Company relative to the purchase or shipping transactions offered on the Website.
23. Force Majeure
Neither the Company, nor vendors or services used by the Company in the provision of the Services, if any, shall be liable due to causes beyond the control and without the fault or negligence of such party. Such causes may include, but are not restricted to, acts of God or of a public enemy, acts of the government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, freight embargoes, power failure, or failure of the U.S. postal system, but in every case the failure to perform will be beyond the control and without fault or negligence of the party failing to perform. Such party will inform You of any Force Majeure event as soon as practicable after its occurrence.
THE SERVICES AND INFORMATION ON THIS WEBSITE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED. NEITHER WE NOR ANY THIRD PARTIES PROVIDE ANY WARRANTY OR GUARANTEE AS TO THE ACCURACY, TIMELINESS, PERFORMANCE, COMPLETENESS OR SUITABILITY OF THE INFORMATION AND MATERIALS FOUND OR OFFERED ON THIS WEBSITE FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT SUCH INFORMATION AND MATERIALS MAY CONTAIN INACCURACIES OR ERRORS AND WE EXPRESSLY EXCLUDE LIABILITY FOR ANY SUCH INACCURACIES OR ERRORS TO THE FULLEST EXTENT PERMITTED BY LAW.
Your use of any information or materials on this website is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through this Website meet Your specific requirements.
Disclaimers, restrictions, disclosure or hedge clauses apply to any partial document or material in the same manner as they do the whole, and will be deemed incorporated in the portion of any material or document that You consult or download.
26. Privacy Statement
Although We value Your privacy and consequently take commercially reasonable steps to safeguard Your personal information, billing information, or other information from loss, misuse, and unauthorized access, no security system is invulnerable. We cannot guarantee that the information We receive from You will not be intercepted or otherwise improperly obtained by third parties. E-mail messages and other Internet communications are not secure. Our security software does not encrypt e-mail messages. E-mail messages traveling through the Internet are subject to viewing, alteration, and copying by potentially anyone on the Internet. You should exercise discretion with respect to the submission of any personal or financial information via e-mail or via other features on the website. If You are concerned about the security of Your communication, We encourage You to send Your correspondence through the postal service or use the telephone to speak directly to Us. We are not responsible for the security or confidentiality of communications You send to Us through the Internet using the Website, mobile app (if any), or e-mail messages.
We collect information that You send Us by phone, mail, or e-mail. By communicating with Us, You permit Us to collect, archive, retrieve, and otherwise use any information collected consistent with these Terms and Conditions. We reserve the right to publish any communication that We deem to be a testimonial. We may also add You to mailing lists operated either by Us or by third-parties, for which You may “unsubscribe”.
We may also collect information about You and Your usage of the Website or mobile app (if any) from Your use of our services via automated data collection tools such as Cookies, Web Beacons, and other data collection tools specific to mobile devices. A Cookie is a message given to a Web browser by a Web server, in a text file. The message is then sent back to the server each time the browser requests a page from the server. Web Beacons are typically a transparent graphic image that is placed on a site to allow the site to record the simple actions of the user opening the page that contains the beacon. You can change Your Internet browser settings to disallow Cookies or to prompt You for Your permission before accepting Cookies. Refusing to allow Cookies may affect Your use of or the functionality of the Website. We may use the information We gather from You to facilitate the administration of our services, including user location via GPS, IP addresses or otherwise, as well as to understand how our services are currently being used and to improve, enhance, or customize the provision of our services. We may also aggregate non-personally identifiable information and share it with third parties or publish it. Automatic data collection may be performed on Our behalf by (or provided to) Our service providers.
Third-parties may host banners or pop-ups or hyperlinked advertising on the website. We do not control or monitor the content of third-party content. Through interacting with these and other features of the Website, and depending on Your browser settings, information may be collected about You, or Cookies or other potentially malicious software may be placed on Your hard drive, for which We are not responsible. Your viewing history may also be tracked. You give permission to collect, archive, retrieve, and use any information collected for product design, product offers to You, and general commercial solicitation purposes by this Website or by joint venture partners, affiliates, and marketing organizations. This site is not responsible should Your personal data be obtained by others, such as “hackers,” and used in an inappropriate manner that may cause You harm. Although We may hire third-party vendors to provide specialized services such as customer support; email services; data processing; and special products or services that You have requested, these third-parties may only use this information in connection with these services and not for their own use. To the extent that You provide Your information in open forums, other users may also have access to Your information in a way that We do not monitor nor are responsible for.
If You provide Your credit card or other financial information, We will never disclose it to anyone except to the relevant financial transaction processors or law enforcement agencies. To the extent permitted by law, We may also disclose personal Information or other Information that We have collected about You when required by law, court order, or other government or law enforcement authority or regulatory agency, or whenever We believe that disclosing the such information is necessary or advisable, for example, to protect the rights, property, or safety of the Company or others. By providing that information, You expressly permit Us to use it in fraud investigation, for litigation, or for other lawful purposes.
As We develop Our business, We may sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, or similar event, personal information, billing information, and other information collected by Us about You may be part of the transferred assets.
We operate the website and mobile app (if any) in compliance with the Children’s Online Privacy Protection Act. This website is not directed to children under the age of 13, nor do We permit registration by nor knowingly collect or use personally identifiable information from children under the age of 13 years.
You can review, correct, or change the information collected during registration by accessing Your profile on this Website or by calling Our main office at the phone number listed on the Contact page of this Website. Users may change information at any time and as often as necessary. Users who are experiencing problems with Our services or who have questions about how Our services work can call Our main office or use the “contact us” page on this Website to send Us an e-mail.
We welcome any comments or suggestions You may have. By providing Us such feedback, You grant Us permission to use or incorporate into Our services any suggestions, requests, recommendations, or other feedback that You provide Us, including allowing Us the appropriate intellectual property rights to do so, including granting Us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable, and transferable license to any and all intellectual property rights that You may own or control to use, copy, modify, create derivative works based upon, and otherwise exploit Your feedback for any purpose. You hereby waive all moral rights in any such information or content. We are not responsible for the accuracy of any information, feedback, or content made on the Website or mobile app (if any) by third parties.
You may not create a link to any page of this website without our prior written consent. You may not frame or enclose any Company trademark, logo or other proprietary information, including the images found on the website, mobile app (if any), or associated with our services in any text, layout, or design of any website without Our express written consent. We do not monitor or review the content of other party’s websites which are linked to from this Website. A link from Our website or mobile app (if any) to any third-party site, location, or source does not signify Our endorsement of the site or its contents. The Company is not responsible for the privacy practices or content of such third-party websites. The Company is not responsible for any loss or damage in whatever manner, howsoever caused, resulting from Your disclosure of information to third parties with which You have come into contact via this Website.
29. Intellectual Property
You acknowledge that the Website, the content on the Website, and the Services are protected by copyright, trademark, trade secret and other laws of the United States. Except as expressly authorized herein, You may not reproduce, transmit, sell, display, distribute, publish, broadcast, circulate, modify, disseminate or commercially exploit the Website, mobile app (if any), and any and all content produced or posted by Us in any manner (including electronic, print or other media now known or hereafter developed) without our written consent. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary-rights notices incorporated in or accompanying any of Our products, services or in any of Our content.
You may not access, tamper with, or otherwise interfere with the non-public areas of this Website, nor Our computers, nor Our computer systems. Nor may You attempt to bypass, deactivate, or impair in any way any safety or security measure implemented by Us or any of our third party affiliates. You may not attempt to collect from this Website or through using Our services any personally identifiable information from any other user without the user’s express permission. You may not violate any applicable law or regulation or assist or encourage anyone else to do any of the foregoing. You agree not to use the Website, the mobile app (if any), or any other of Our content for any unlawful purposes and to comply with any and all requests from Us to protect our respective rights. We expressly prohibit the use of devices (including software) designed to provide repeated automated access to the Website or the mobile app (if any), including for any commercial purpose. You will not reverse engineer, disassemble, decompile, decrypt, concert the software to human perceivable form, create derivative works of, or otherwise exploit for any commercial purpose the Website or any of Our technology, including any software or Java applets associated with the Website or mobile app (if any). You may not use a third party’s account or registration to access the Website or mobile app (if any). You may not deep-link to the Website or use a robot, spider, web crawler, or extraction software, automated process, device, or similar methods to scrape, copy, datamine, or monitor or similarly glean or extract any portion of the Website or mobile app (if any) or any Company-owned content. We reserve the right to take any and all measures necessary to prevent any of these, including suspension, denial or termination of Your access to the Website, mobile app (if any), or our services.
31. International Use
Neither We nor our affiliates make any representation that this Website or content appearing on this Website is appropriate or available for use in locations outside the United States. Those who choose to access this Website from other locations are responsible for compliance with any applicable local laws and other applicable laws or regulations regarding the transmission of technical data exported from the United States to the country in which you reside.
32. Complaint Procedures
Report: If a user submits a complaint, an authorized representative of the Company shall prepare a written report, presenting the facts and information in a clear, objective manner, including the following:
• Summarizing the facts in a chronological order.
• Detailing the precise claims of the complainant.
• Expressing the resolution desired by the complainant.
• Indicate the Company's response to the claims of the complainant.
The report should include the recommended course of action or corrective procedures and comments on whether the complaint represents an isolated case or a pattern or practice that needs to be corrected.
Complaint Processing: Unless otherwise agreed, the Company shall abide by the following in responsing to user complaints:
• Complaints are to be acknowledged within 15 days after receipt of the correspondence, oral, telephonic, or electronic notification of a complaint.
• To the extent in the control of the Company, and as authorized by Company counsel, Inquiries, comments, or objections shall be answered or information provided within 15 business days after receipt.
• If the Company’s investigation is not complete within the above time limit, the Company will notify the user of its findings to date and specify a date when the Company expects to complete its investigation.
The Company is committed to make the process of submitting any dispute or complaint easy for the user. The Company has a dedicated Contact Us page on the Website which includes all the phone numbers and email addresses to promptly reach any department or management authority. The Company also has a dedicated webpage for disputes.
33. Legal Disputes
The parties agree that any dispute, claim, or controversy concerning this Agreement or the termination of this Agreement, or any dispute, claim or controversy arising out of or relating to any interpretation, construction, performance or breach of this Agreement, shall be settled by arbitration to be held in Los Angeles County, California in accordance with the rules then in effect of the American Arbitration Association. There shall be a single arbitrator who may grant injunctions or other relief in such dispute or controversy. The decision of the arbitrator shall be final, conclusive and binding on the parties to the arbitration. Judgment may be entered on the arbitrator’s decision in any court having jurisdiction. The parties will pay the costs and expenses of such arbitration in such proportions as the arbitrator shall decide, and each party shall separately pay its own counsel fees and expenses. Each party agrees to the applicable governing law above without regard to choice or conflicts of law rules, and to the exclusive jurisdiction of the applicable courts above. Each party hereby waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.
Except as otherwise specified in this Agreement, all notices, permissions and approvals hereunder shall be in writing and shall be deemed to have been given upon: (i) personal delivery, (ii) the second business day after mailing, (iii) the second business day after sending by confirmed facsimile, or (iv) the first business day after sending by e-mail (provided e-mail shall not be sufficient for notices of termination or an indemnifiable claim).
We may terminate Your access to and use of any of Our content or services, at Our sole discretion, at any time and without notice to You, in which case any and all rights granted to You herein will immediately automatically terminate.
35. Electronic Signature
You agree that Your use of Our services constitutes Your electronic signature, acceptance, and agreement under the United States federal E-SIGN legislation and will meet the requirements of an original signature. You may not raise the use of an electronic signature as a defense to the enforcement of this Agreement.
36. Copyright Notice
The information on this Website is the copyrighted work of the Company and is protected under United States and worldwide copyright laws and treaty provisions. This Website contains material which is owned by or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of this Terms and Conditions.
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