Get answers to Frequently Asked Questions
How do I search for specific products on Export Portal?
In order to find a specific product, please follow the steps below:
- Go to Export Portal’s main page and type some keywords for the product you want into the search bar.
- Choose a country or category if you have some preferences and click the search button.
- Check the results displayed and start shopping.
How do I add products to Export Portal?
In order to list a new product for sale, please, follow the steps shown below:
- Log into your Seller account on Export Portal.
- Go to your profile and click on "Add Items" button.
- Add all the required information and click "Submit".
For a more detailed and clear answer on the "Product Adding" feature, please go to the User Guide Page below https://www.exportportal.com/user_guide
Is it possible to add a discount price to an already listed item?
Yes, to add a discount on an already listed product go to: “My Items” → “Edit Item” → “Price Options” and add your discount price.
Who takes care of the paperwork for each international trade transaction?
The buyer and seller will have to complete all the paperwork themselves. However, Export Portal will be available for customer support and provide important information when it comes to customs. For additional information, you can refer to our legal service and library.
How can I report a problem with a seller or a buyer?
Buyers and sellers can securely communicate with each other on Export Portal. During the process, both parties can ask each other important questions, settle disputes, and other communication functions. If a dispute persists after buyer and seller negotiations, Export Portal will mediate and find a common ground where both parties involved are satisfied.
What are your selling fees?
These are the selling fees for Sellers and Manufacturers on Export Portal: https://www.exportportal.com/page/sellerfees
These are the fees for Freight Forwarders on Export Portal: https://www.exportportal.com/page/shipperfees
What is the Send Offer option?
Send Offer is an option that allows buyers to offer special prices for a specific amount of items available in stock.
What products are prohibited?
All information regarding the Product Listing Policy can be found on the following link: https://www.exportportal.com/terms_and_conditions/tc_product_listing?page=modal
How do I start the order process?
The order process starts when the buyer clicks on the button “Start Order”.
At which step of the order process does the Freight Forwarder get involved?
The Freight Forwarder gets involved after both parties, the seller and the buyer, have signed all the necessary documents concerning the order process and have chosen the appropriate way of transporting the goods.